Shipping policy

SHIPPING POLICY

Processing
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery times
Standard shipping takes 3–6 business days after processing. During peak season — late November through December — order volume is high and delivery can take longer than usual. If your order is running behind, we'll let you know.

Tracking
You'll receive a tracking number by email as soon as your order ships. Tracking can take up to 24 hours to start updating.

Shipping costs
Shipping costs are calculated at checkout based on your address.

Lost or delayed packages
Once a package leaves our facility it's in the carrier's hands, and delays in transit are outside our control. That said, we don't leave you on your own with it. If your tracking hasn't moved in 7 business days, or your package is marked delivered and you don't have it, email us at [tu email] with your order number. We'll open a claim with the carrier and follow it through.

If a package is confirmed lost in transit, we'll send a replacement or issue a full refund — your choice.

Wrong address
We ship to the address you enter at checkout, so please double-check it. If a package is returned to us because the address was incorrect or incomplete, we'll reship it once you cover the return shipping cost.

Damaged on arrival
If your kit arrives damaged, email us within 7 days of delivery with your order number and photos of the packaging and the product. We'll replace it.

International
We currently ship within the United States only.